Site Inspections/Reports

The number of yearly inspections will be agreed with the client at the outset and this service level will be adhered to by the Property Manager and then audited by their Regional Manager. To ensure consistency, and that each inspection is carried out to the level of detail required, RMG has a standard template which can be reviewed by the client and covers all aspects of the development from the general maintenance of each area to the checking of each light fitting. It is through this detailed review of your site which will ensure it is maintained to the level required.

Contractor Management

The choice of contractors for a site is crucial and RMG has a full list of approved contractors who we ensure deliver work to the required standard and that they hold the essential Health & Safety and Insurance documentation. With our experience and size in the market place we can also ensure your development receives the standard of service at competitive rates.

Our contractors act as our 'eyes and ears' on site, noting areas for improvement and reporting any maintenance issues that need to be addressed.

Management of On-site Staff

We have extensive experience of managing teams of on-site staff for developments that require different skills and expertise including Porters, Concierge Service, Building Managers, Estate Managers and on-site cleaning teams. We ensure controls are in place to measure performance, work is audited on an ongoing basis and review sessions are held with the teams.

We will work with the client to identify their needs, recruit the right people and monitor the performance.

Meetings

Communication is essential and all our Property Managers are trained in the legalities of conducting both Annual and Extraordinary General meetings. In addition to the formal meetings, our Property Managers will hold general residents meetings, and will also meet residents individually to discuss their specific issues when required.

Financial Planning/budgets/period reports

The sound financial management of your development is essential to enable all maintenance issues to be funded on an ongoing basis and importantly to enable redecorations and major works to be carried out in accordance with the lease. RMG recognises that this requires a high level of financial expertise and each Property Manager will have the full support of a Financial Analyst to deliver this.

This financial support includes working with the client to produce an annual budget which will make provision for future works whilst providing the funding that will maintain the site. Financial reports will be provided on a periodic basis as agreed with the client which will facilitate constant monitoring of the financial performance of the development.

Collection of Service Charge

Financial stability, and the ability to carry out necessary maintenance, relies on collection of the service charge in accordance with the lease. We will invoice and remind all owners before employing a debt recovery agency to collect arrears on the Management Company's behalf.

We will ensure that the Directors are kept fully aware of the collection process and progress in the collection of arrears.

Ground Rent Collection

In addition to the collection of service charge arrears we can also collect ground rent.

Insurance

We work with a major broker to ensure that we can provide cost effective and competitive insurance cover to meet the needs of the development. Such policies include, block buildings, public liability, terrorism cover, 24 hour home service cover and Directors and Officers insurance. In addition to introducing the range of products with the broker we will support you throughout any claims process.

Technical Support

We have a large back up team of specialists who can be drawn upon to meet the varying needs of a development from Mechanical Engineer specialists, Surveyors, Health & Safety Inspectors, together with Compliance experts who will support the interpretation of the lease, whilst ensuring our Property Managers are up to date with all related legislation.

Customer Service

To ensure that all our customers experience a consistent and high level of service we track all customers' telephone calls, e mails and letters. We monitor our resolution of queries and can provide the Directors and residents with management information to demonstrate our performance in responding to their issues. This transparency should reassure you of our commitment to customer service.