It is our technical knowledge and expertise that has led to us being awarded one of the first ever, Local Authority contracts for the provision of statutory homelessness and related services.

Our pedigree is well established having managed Westminster City Council’s Housing Options Service since 2001. We also provide consultancy and practical help to the London Boroughs of Southwark, Haringey, Lambeth and Lewisham.

Our comprehensive Housing Options Service provides:

• A service that is credited with the Chartermark and Quality Mark by the Legal Services Commission
• A central one-stop location, through the establishment of a call centre and investment in new technology
• Delivering enhanced quality of service and improved performance in this highly sensitive service at no additional cost to the authority
• A broadened range of 'complimentary services' including advice on employment and training, basic financial advice and providing links to a range of other community partners
• Assessment of homelessness applications
• Prevention of homelessness
• Private sector housing advice
• Procurement and management of temporary accommodation
• Administration of the Housing Register
• Allocations and re housing through choice based lettings
• Re-housing into private sector housing
• Implement change by providing new procedures and processes and train key staff/teams

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