We pride ourselves on our continued ability to recruit, train and retain some of the best people working in the social housing sector. Effective performance management is our key factor in achieving our goals and providing excellent services, including:

• Working to Best Value and VFM frameworks, where outputs are measured, compared and evaluated for impact on the quality of the lives of the residents we serve
• Establishing appropriate staffing structures in line with the Business Plan assumptions and ensuring appropriate Service Plans are in place for measuring success
• Regular reports are presented and discussed with relevant Boards, Committees, residents and other stakeholders, to ensure our staff are accountable for their performance
• Reports that provide clear and concise information on our performance (for example by geographical area or officer based) against targets, how we compare to our peers, and what corrective action will be taken for variances in performance
• Undertaking full reviews of policy and procedures to ensure staff have the tools to carry out their roles effectively
• Effective consultation with officers and residents before introducing any new policies and procedures, which are effectively backed up by robust systems

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